Refund Policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility Requirements

To qualify for a return:

  • Items must be unused, in original condition
  • Original tags and packaging must be intact
  • Proof of purchase is required
  • Certain items (e.g., sale items, personalized goods) may be final sale

Return Process

  1. Initiate your return through our online portal
  2. Pack items securely in original packaging
  3. Include the completed returns form
  4. Ship using a trackable method (return shipping costs are customer’s responsibility)

Refund Timeline

  • Processing begins upon receipt at our warehouse
  • Allow 5-7 business days for inspection
  • Refunds are issued to the original payment method
  • Credit card refunds may take 3-5 additional business days to appear

Exchanges

For size exchanges:

  1. Return the original item following standard procedure
  2. Place a new order for the desired size
  3. We’ll expedite processing of your exchange request

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us within 7 days of delivery
  2. Provide photos of the issue
  3. We’ll cover return shipping and process replacement/refund

Non-Returnable Items

The following cannot be returned:

  • Items marked “Final Sale”
  • Products without original tags
  • Used or altered merchandise
  • Gift cards

International Returns

Additional considerations apply:

  • Customers are responsible for customs/duties
  • Return shipping must include tracking
  • Processing may take additional time

For complete refund policy details, visit bagandsatchels.com.